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:As a follow-up to my post above, the sysdiagnose is suppoesed to take no longer than 15 minutes to download onto my iMac but since I tried to get this folder on 11th July the download is stil showingIN_PROGRESS_sysdiagnose_2019.06.26_20-42-28+700_iPhone_17A5508m.tmpIN_PROGRESS_sysdiagnose_2019.06.26_20-42-28+700_iPhone_17A5508m-diagnostic-summary.logIN_PROGRESS_sysdiagnose_2019.06.26_20-42-28+700_iPhone_17A5508m-tar.gzMy understanding of these outputs is that the iPhone never completed the download so I would be gratefulif anyone could put me in the right direction to resolve this issue.many tanksRoger